At Jilivo, your privacy is not a footnote — it is a commitment we take seriously. This Privacy Policy explains exactly what personal information we collect when you use the Jilivo platform, how we use it, who we share it with, and what rights you have as a Pakistani user. Read through it at your own pace before registering.
This Privacy Policy applies to all personal data collected by Jilivo through the website at jilivo.wine, including all subpages, the account portal, the payment system, the customer support interface and any other service operated under the Jilivo brand. It explains in straightforward terms what data we collect, why we collect it, how long we keep it, who may see it and what choices you have as a user.
Privacy matters especially in the context of online gaming and financial transactions. When you deposit PKR into your Jilivo account via Easypaisa or JazzCash, place a cricket bet or play a live casino game, certain personal and transactional data is necessarily processed. This policy sets out clearly what happens to that data at every stage.
By registering and using a Jilivo account, you confirm that you have read this Privacy Policy and agree to the collection and use of your data as described here. If you disagree, please do not register or continue using the platform.
This policy should be read alongside the Jilivo Terms and Conditions, which govern the overall use of the platform, and the Responsible Gaming page, which covers how we use data to support player protection.
Jilivo operates the online gaming platform accessible at jilivo.wine. For the purposes of this Privacy Policy, "Jilivo", "we", "us" and "our" refer to the operator of the jilivo.wine platform. References to "you" and "your" refer to any person who accesses, registers on or uses any part of the Jilivo platform.
Jilivo acts as the data controller for personal information collected through the platform. This means we are responsible for deciding how your data is used and for ensuring it is handled in accordance with applicable data protection principles. For any privacy-related queries, our point of contact is support@jilivo.wine.
The categories of personal data Jilivo collects depend on how you interact with the platform. Below is a comprehensive breakdown of what we collect and when.
When you create a Jilivo account, we collect your full name, Pakistani mobile number, date of birth, and a self-chosen username and password. This is the minimum information needed to create and verify your account identity.
For account verification — which may be required before processing larger withdrawals or in response to unusual account activity — Jilivo may request a copy of your CNIC (Computerised National Identity Card), passport or other government-issued Pakistani ID. If applicable, proof of address may also be requested. These documents are stored securely and used solely for identity verification and anti-fraud purposes.
Every deposit and withdrawal made through your Jilivo account is logged. This includes the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard), the PKR amount, the timestamp and a transaction reference number. We do not store full payment card numbers — only the last four digits for reference purposes where applicable.
We record your betting and gaming activity on Jilivo — including sports bets placed, games played, bet amounts, outcomes, session duration, and which features you interact with. This data is used for account management, dispute resolution, responsible gaming monitoring and product improvement.
When you access Jilivo, we automatically collect technical information including your IP address, device type, operating system, browser version, screen resolution and connection type. We use this data for security monitoring, fraud detection and to ensure the platform works correctly across the range of devices Pakistani players use.
If you contact Jilivo support via email or live chat, we retain records of those communications including the content of your messages, support ticket references and resolution notes. This helps us provide consistent support and identify recurring issues.
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs or health information unless you voluntarily provide such information in a support communication context — in which case it is used solely to address your specific query.
Jilivo uses your personal data only for purposes that are necessary to operate the platform and serve you as a member. We do not use your data in ways you would not reasonably expect.
| Purpose | Data Used | Why It Is Necessary |
|---|---|---|
| Account creation & management | Registration data, KYC data | To establish and maintain your Jilivo account identity |
| Processing deposits & withdrawals | Financial & transaction data | To move PKR funds accurately and securely |
| Game & sports betting operation | Gameplay data, session data | To settle bets, calculate winnings and resolve disputes |
| Security & fraud prevention | Technical data, transaction data | To detect unauthorised access and suspicious activity |
| Responsible gaming monitoring | Gameplay data, session duration | To identify at-risk patterns and enforce player protections |
| Customer support | Communication data, account data | To resolve queries and maintain support quality |
| Legal & regulatory compliance | All relevant data categories | To meet anti-money laundering and age verification obligations |
| Platform improvement | Technical data, gameplay data (aggregated) | To enhance user experience and fix issues |
| Marketing communications | Registration data, gameplay preferences | To send relevant offers — only where consent is given |
Jilivo processes your personal data under the following legal bases:
Jilivo does not sell your personal data. We do not share your information with advertisers, data brokers or any party whose primary interest is commercial exploitation of your data. The limited circumstances under which your data is shared are set out below.
When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, your transaction data is processed by the relevant payment service provider. These providers receive only the information necessary to execute the transaction — they do not receive your gameplay data or full account history.
Jilivo uses third-party KYC and identity verification service providers to verify your identity when required. These providers may process your CNIC details or other submitted documents to confirm their authenticity. All KYC providers used by Jilivo operate under binding data processing agreements.
Live casino games and some RNG game titles on Jilivo are supplied by third-party game studios. These studios may receive anonymised session data (such as bet amounts and game outcomes) to support their technical operations — they do not receive your personally identifying information.
Jilivo will disclose personal data to government authorities, law enforcement or regulatory bodies if required to do so by applicable law, court order or in response to a legitimate legal request. We will always aim to notify you of such requests where we are legally permitted to do so.
All third-party data processors used by Jilivo are bound by contractual data processing agreements that require them to handle your data securely and use it only for the specified purpose. We do not authorise any third party to use your data for their own marketing or commercial purposes.
Jilivo applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. If you suspect your Jilivo account has been compromised, contact us immediately at support@jilivo.wine. We will investigate and take appropriate action, including account suspension if necessary, to protect you.
You also play a role in account security. Use a strong, unique password for your Jilivo account. Do not share your login credentials. Log out of your account when using shared or public devices. Jilivo staff will never ask for your password.
Jilivo uses cookies and similar tracking technologies on the jilivo.wine website. A cookie is a small text file stored on your device when you visit a webpage. It allows the website to recognise your device on subsequent visits and store certain preferences or session information.
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Maintain your login session, remember your account preferences, enable core platform features | No — required for the site to function | |
| Detect fraud, protect against CSRF attacks, monitor suspicious login patterns | No — required for platform security | |
| Understand how pages are used, identify technical errors, measure feature performance — using anonymised data only | Yes — via cookie consent settings | |
| Remember language settings, game display preferences and notification choices | Yes — may affect your experience if declined |
You can manage non-essential cookie preferences through your browser settings at any time. Most browsers allow you to view, block or delete cookies stored on your device. Please note that blocking essential cookies may prevent you from logging into your Jilivo account or using core platform features.
Jilivo does not use advertising cookies or share cookie data with advertising networks. Analytics data is processed in aggregated, anonymised form and is never linked back to your personal identity.
Jilivo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected — and no longer. The following general retention periods apply.
When data is no longer required under any applicable retention obligation, Jilivo will securely delete or anonymise it. Deletion is permanent and cannot be reversed.
As a user of the Jilivo platform and a person whose data we hold, you have a set of rights over how your information is used. These are outlined below. To exercise any of these rights, contact support@jilivo.wine with your registered mobile number and account username for identity verification.
Request a copy of all personal data Jilivo holds about you. We will provide this within 30 days of a verified request.
If any personal data we hold is inaccurate or outdated, you have the right to request a correction. Common examples include name spelling or mobile number updates.
Request deletion of your personal data. This right is subject to legal retention requirements — data we must keep for regulatory reasons cannot be deleted before the retention period ends.
Request that Jilivo limits how your data is used — for example, while a correction request is being investigated — without deleting the data itself.
Request a copy of your Jilivo account data in a structured, commonly used, machine-readable format that can be transferred to another service if you choose.
Object to processing of your data where Jilivo relies on legitimate interests as the legal basis — for example, certain analytics uses. We will review and respond within 30 days.
We take all data rights requests seriously and aim to respond within 30 days. Complex or high-volume requests may require up to 60 days — we will notify you if this is the case. Identity verification is required before we process any data rights request to protect against unauthorised access to another person's account data.
Jilivo may send promotional communications — including bonus offers, deposit promotions, new game announcements and seasonal betting promotions — to registered members who have opted in to receive them. Marketing messages are sent via SMS to your registered Pakistani mobile number and/or via in-platform notifications.
Marketing communications from Jilivo are only sent where you have provided explicit consent during registration or through your account notification preferences. We do not send unsolicited marketing to people who have not opted in, and we do not purchase marketing lists.
You can opt out of marketing communications from Jilivo at any time in two ways: by updating your notification preferences within your Jilivo account settings, or by emailing support@jilivo.wine with "Unsubscribe" in the subject line. Opt-out requests are processed within 48 hours. Note that opting out of marketing does not affect essential service communications — for example, deposit confirmation messages or withdrawal processing notifications will continue regardless of your marketing preferences.
Jilivo is strictly an adult platform. Registration is only permitted for persons who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18.
If Jilivo discovers or has reasonable grounds to believe that a registered account belongs to a minor, that account will be immediately suspended, all gameplay activity will be voided and any balance will be returned to the originating payment method. We take age protection seriously and apply age verification checks as part of the registration and KYC process.
If you are a parent or guardian and believe a minor has registered at Jilivo using false information, please contact us immediately at support@jilivo.wine. We will investigate and take appropriate action without delay.
Jilivo reviews and updates this Privacy Policy periodically — particularly when new features are added to the platform, new payment methods are integrated, or applicable data protection practices evolve. The "Last Updated" date at the top of this page reflects the most recent revision.
For material changes — such as changes to what data we collect, how we share it or how long we retain it — Jilivo will notify registered members by email to their registered contact and/or via an in-platform notification before the change takes effect. Continued use of the Jilivo platform after a policy update constitutes acceptance of the revised terms.
We recommend revisiting this page occasionally, especially if you are a frequent user. Material changes that affect your rights will always be communicated proactively — you will not miss them if your contact details on your Jilivo account are current.
For any privacy-related question, data rights request or concern about how Jilivo handles your personal information, please get in touch through the following channels.
Email (Privacy Queries): support@jilivo.wine — use the subject line "Privacy Request" so your message is routed correctly
Live Chat: Available 24/7 inside your logged-in Jilivo account — the fastest channel for urgent concerns
Response Time: We aim to acknowledge privacy requests within 24 hours and provide a full response within 30 days
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the appropriate data protection authority in your jurisdiction.
Six practical commitments we make on data privacy — not just policy language
All data transmitted between your device and the Jilivo platform is encrypted using SSL/TLS. Whether you are depositing via Easypaisa or browsing your bet history, your data travels securely.
Jilivo does not sell your personal data to advertisers, marketers or data brokers. Your PKR transaction history, betting patterns and contact details stay with Jilivo — they are not a product we sell.
Only Jilivo staff with a demonstrated operational need can access your personal data. Permissions are role-based and audited regularly to prevent unnecessary internal data exposure.
The Jilivo platform undergoes periodic security assessments including penetration testing. Vulnerabilities identified are addressed promptly, with critical issues prioritised above all other development work.
Jilivo keeps your data only as long as legally required or operationally necessary. Once a retention period ends, data is securely and permanently deleted — not archived indefinitely.
Your data rights — access, correction, deletion, portability, objection — are real and actionable at Jilivo. A simple email to support@jilivo.wine is all it takes to initiate any data rights request.
This Privacy Policy works alongside the Jilivo Terms and Conditions, which govern account use, deposits and bonus rules, and our Responsible Gaming page, which explains how we use data to protect players. Our FAQ page answers common account questions that do not require reading the full policy documents.